PADL USA Refund & Cancellation Policy

1. Subscription Memberships (Pro Coach & Premium Tiers)

• Billing & Auto-Renewal: Paid subscriptions (such as the Pro Coach tier at $19–$29/mo) are billed in advance on a monthly or annual recurring cycle through Stripe. Subscriptions automatically renew unless canceled prior to the renewal date.
• Cancellation: You may cancel your subscription at any time through your account settings or billing portal. Cancellation takes effect at the end of your current active billing period. You will retain full access to your tier features until that period expires.
• Refunds: Subscription fees are strictly non-refundable. No prorated refunds or credits are issued for partial months of service or unused time following a cancellation.

2. Digital Goods & NFT Tour Cards

All purchases of digital collectibles, custom skins, or blockchain-backed Tour Card upgrades are final due to the immutable nature of digital assets on public ledgers.

3. Exceptional Circumstances

If you experience a verified technical billing error or duplicate charge caused by platform malfunction, please contact our administrative team within 14 days of the transaction at support@padlusa.com for review and adjustment.